Terms

Welcome to the website seenbyo.com, operated by ECTCEU d.o.o., Kamniška cesta 24, 1235 Radomlje, Slovenia (hereinafter: the Company).

These general terms apply to all activities enabled in the online store accessible at https://seenbyo.com (hereinafter: the Website). The general terms are binding for all Users. Please read them carefully. If you do not agree with these terms, in whole or in part, you must not use our Website. These terms constitute a binding agreement between you and the Company.

The Website is provided “as is,” and the Company makes no warranties or guarantees, express or implied, regarding ownership, merchantability, or fitness for any purpose of the products offered on the Website.

The Website owner will make reasonable efforts to ensure the accuracy and timeliness of the information on the Website. However, the owner reserves the right to change the content or stop updating it at any time without prior notice. The owner may also change services, products, prices, or programs described on the Website at any time without notice.

1. DEFINITIONS

“Company” means ECTCEU d.o.o., Kamniška cesta 24, 1235 Radomlje, Slovenia, the owner and operator of the Website.

“Website” means the online page available at https://seenbyo.com, operated by the Company.

“User” means any natural person using the Website.

“Buyer,” “You,” or “Your” means any natural person making a purchase in the online store.

“Consumer” means a natural person acquiring or using goods and services for purposes outside their professional or business activity. For the purposes of these terms, all Buyers are also Consumers.

“Privacy Policy” is a document containing all information about the processing of personal data.

“Cookie Policy” is a document containing all information about the use of cookies.

ONLINE STORE https://seenbyo.com

These general terms define the operation of the online store, the rights and obligations of the User and the store, and regulate the business relationship between the store and the Buyer. The Buyer is bound by the terms valid at the moment of purchase. By placing an order, the User confirms awareness and acceptance of these terms.

Confirming the terms during checkout constitutes a binding contract. If you do not agree, you cannot use the store. Partial agreement is not possible.

Use of the Online Store

The Company operates the store in accordance with these terms. The store is generally available at all times, but the Company reserves the right to temporarily disable or discontinue it without notice.

Due to maintenance or updates, the store or payment processing may be temporarily unavailable. The Company is not liable for any damage during such periods.

Purchase Process

The sales contract is concluded when the Buyer confirms the order and receives a confirmation email (“Order confirmed”). From that moment, prices and conditions are fixed. The contract is stored electronically on the Company’s server.

Steps:

  1. Select product(s) and click “Add to cart.” Proceed to checkout.
  2. Enter personal data, choose delivery and payment method. Final price is recalculated.
  3. Confirm purchase (“Complete purchase”). You receive confirmation and instructions via email.

You will be charged the full amount, including delivery and other applicable costs, which are shown before purchase.

iii. Prices, Payment Methods and Promotions

Prices

All prices are in EUR and include VAT. Prices apply at the time of order.

WARNING: This is a retail (B2C) store only. Purchases by legal entities (B2B) are not supported.

For bulk purchases, contact: support@seenbyo.com

 

Payment Methods

  • Cash on delivery
  • Credit card
  • PayPal

The Company may verify payment methods.

Promotions

Discounts apply for limited periods. Some promotions apply only to new users. Abuse will result in blocking accounts. Discounts generally cannot be combined.

Delivery

Delivery costs are not included in the product price. They are shown at checkout.

Orders are delivered to the address provided. Delivery times are estimated and may be extended.

If delivery fails twice, the package is returned.

Refunds for undelivered prepaid orders are issued within 8 working days.

Product Safety Warning

Using products may involve health risks. By purchasing, you accept full responsibility for any consequences.

Always read instructions before use and test products safely.

The Company is not liable for any damages resulting from use.

Liability is limited to three times the product value.

Right of Withdrawal

You may withdraw from the contract within 14 days of delivery without stating a reason.

You must return goods within 14 days after withdrawal.

Conditions:

  • Items must be unused, undamaged, in original packaging
  • Return shipping costs are paid by the Buyer
  • Refunds issued within 8 working days after return

Refunds are made using the original payment method.

Exceptions (no withdrawal right):

  • Custom-made goods
  • Perishable goods
  • Opened hygiene products
  • Digital content
  • Services already performed
  • Sealed media opened after delivery
  • etc.

Complaints and Warranty

You may:

  • Claim delivery damage (within 48 hours)
  • File a complaint for defects

The Company may reject claims without proof of purchase.

Material Defects

A product has a defect if:

  • It lacks normal usability
  • It does not match description or sample
  • It lacks agreed features
  • It damaged in transportation

Claims must be made within 2 months of discovering the defect.

The Company is liable for defects within 2 years.

Dispute Resolution

Disputes will be resolved amicably if possible; otherwise, courts in Ljubljana have jurisdiction.

EU dispute platform: http://ec.europa.eu/consumers/odr/

Communication

The Company will contact users only when necessary or if consent is given.

Support: support@seenbyo.com

Marketing messages will be clearly identified.

Intellectual Property

All content on the Website is protected by copyright. Users may use it only for personal, non-commercial purposes.

Limitation of Liability

The Website is used at your own risk. The Company does not guarantee uninterrupted or error-free operation.

The Company is not liable for any damages arising from use of the Website or products.

Final Provisions

  • These terms constitute the full agreement
  • Invalid provisions do not affect others
  • Slovenian law applies
  • Disputes fall under Slovenian courts
  • The Company may change terms at any time

Company details:
ECTCEU d.o.o.
Kamniška cesta 24, 1235 Radomlje, Slovenia
Email: support@seenbyo.com
Registration: District Court Ljubljana
Capital: 7,500 EUR
VAT: SI37400223
Company ID: 8477493000